Call: 1-888-873-0511 Mon-Fri 9am-6pm EST

Free Shipping On Orders Over $75 As Seen On My Cat From Hell

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Shipping

We currently ship to the Lower 48 U.S. States only.

Price                                      Rate

$0.00 – $10.00                  $3.50

$10.01 – $18.00                $5.00

$18.01 – $35.00                $8.00

$35.01 – $45.00                $12.00

$45.01 – $60.00                $15.00

$60.01 – $75.00                $18.00

$75.01-$150.                        $25.00

$150.01 – $250.                  $40.00

$250.01 – $350.                   $55.00

$350.01 and up                  $75.00

We use UPS Ground or USPS Parcel Select, Priority Mail, or First Class Mail at our discretion. If you have a special carrier request please contact us. International customers please contact us directly for a quote 1-888-873-0511.

Scratching posts and and Toys ship in two to 14 days.

Cat Trees are made at the time of order and generally ship anywhere from 2-4 weeks. In rare cases it could be up to 6 weeks.

An email notification is sent at the time of shipment with a tracking number.

We ship from Orange MA 01364.

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Warranty

Furniture

Our Cat Trees, Climbers and Scratching Posts are guaranteed against structural defects and against breaking under normal use for up to one year from purchase. The following guidelines must be followed.

  • Do not pick up your new cat tree by any of the platforms. Grasp the base and one of the tree lengths to pick up and move it.
  • The products are for indoor use only and should not be placed in an area where they could get wet.
  • They should be kept away from extreme heat such as woodstoves or radiators.
  • Children should not climb on the cat trees.
  • The cat trees and scratching posts come with rubber feet for no slip on hard floors. They are only designed to be used with all the feet touching the floor. Do not place the product in any position that will compromise its stability.

Since the cat trees are crafted using natural cedar posts, they are likely to have cracks in them upon arrival. More cracks will likely appear over time. This is normal and will not affect the structural integrity of the cat tree.

If one of these products fails or breaks under normal use within one year from the date of purchase we will repair or replace the product (at our discretion) minus shipping costs. The warranty does not cover scratching wear and tear.

Cat Toys

Our Natural Wand Cat Toys are warrantied against breaking under normal use for 6 months from the date of purchase. This applies only to the wooden wand and not to the toy line or toy attachments.

The warranty is void if the wand is misused (stepped on, crushed, or hit against a surface).

If this product fails or breaks under normal use within six months from the date of purchase we will repair or replace the product (at our discretion) minus shipping costs. The warranty does not cover normal wear and tear.

One Year Warranty On All Cat Furniture

Returns

We should be notified of returns within 5 days of customer receiving the item and the product must reach us within 14 days. Customer pays for return shipping costs.

Products must be unused condition free from scratches or cat hair. We cannot accept a return if the product has been taken out of its packaging and introduced to a cat. Unfortunately, we cannot accept returns on the basis that the cat is not using the product. Customer should keep original packaging to return an item.

For return authorization, please contact us.

 

Damaged shipment

If the product has been damaged in shipment we should be notified within 3 days of you receiving your order so that we may file a claim with the shipper. Contact us and save the original packaging.